Thank you for your interest in contacting Talent.lk. You can reach us through the following contact details.
Thank you for your interest in contacting Talent.lk. You can reach us through the following contact details.
Help Center
Are There Any Rules?
Yes, there are rules that must be followed by all members of Talent.lk to ensure a safe and positive experience for everyone. Please refer to our Terms and Conditions for a complete list of rules and guidelines. Failure to abide by these rules may result in the removal of your account or ads.
How Do I Report a Violation of the Rules?
If you encounter a member who is violating our rules, please report them to us immediately by using the "Report Ad" button or contacting us through our Contact Us page. We take all reports seriously and will take necessary action to address the issue.
How Can I Contact Talent.lk?
You can contact Talent.lk through our Contact Us page, email us at support@talent.lk
or call us at 0777 818 918. Our customer service team is available Monday to Saturday from 9 AM to 5 PM.
How Can I Stay Safe While Using Talent.lk?
To ensure your safety while using Talent.lk, we recommend that you:
- Only meet with buyers or sellers in a public place
- Never provide your personal information such as your address or financial details
- Use caution when making a transaction and never send money or goods before verifying the authenticity of the buyer or seller
How Can I Avoid Scams on Talent.lk?
To avoid scams on Talent.lk, we recommend that you:
- Always verify the authenticity of the buyer or seller before making a transaction
- Use caution when dealing with buyers or sellers who are outside of your local area
- Be wary of anyone who asks for your personal information such as your address or financial details
- Use common sense and trust your instincts
Registration and Log-in
How Do I Become a Member?
- To become a member of Talent.lk, simply click on the "Sign Up" button on the top right corner of the homepage. You will be prompted to provide your name, email address, and phone number. Once you have entered your information, you will receive a verification code to confirm your phone number. Once your phone number is verified, you can create a password and complete your registration.
Why Do I Need to Enter My Phone Number?
We require you to enter your phone number to verify your account and ensure that only genuine users are using our platform. This helps us maintain the integrity of our platform and protect our users from fraudulent activity.
I Forgot My Password. What Do I Do?
If you forget your password, simply click on the "Forgot Password" button on the login page. You will be prompted to enter your email address or phone number, and we will send you a link to reset your password.
How Do I Log Out?
- To log out of your Talent.lk account, click on the "LogOut" button on the top right corner of the homepage.
Profile & Photo
How do I edit my profile?
- To edit your profile on Talent.lk, log in to your account and click on the "Edit Profile" button. From there, you can update your personal information, work experience, and skills.
How can I add or replace a profile photo?
- To add or replace your profile photo, go to your profile and click on the camera icon. From there, you can upload a new photo or choose one from your existing photos.
How many photos can I add to my Talent.lk profile?
- You can add up to five photos to your Talent.lk profile.
What kind of photo can I add?
- You should add a professional headshot as your profile photo. Avoid adding photos with a busy background or photos that are blurry or low-quality.
What photo formats are allowed?
- Talent.lk supports JPEG and PNG image formats.
How can I personalize my profile?
- You can personalize your profile by adding a personal summary, highlighting your skills and experience, and adding a portfolio of your work.
How do I hide my ads?
- To hide your ads, log in to your account and go to the "My Ads" section. From there, you can select the ads you want to hide and click the "Hide" button.
How long does my ad last?
- The length of time your ad is active depends on the type of ad you posted. For job postings, ads are active for 30 days. For service listings, ads are active for 90 days.
When will I be able to renew my ad?
- You can renew your ad at any time by going to the "My Ads" section of your account and clicking the "Renew" button next to the ad you want to renew.
How do I delete my ads?
- To delete your ad, log in to your account and go to the "My Ads" section. From there, you can select the ads you want to delete and click the "Delete" button.
Payments:
What Is the Payment Method for My Ad?
- At Talent.lk, we accept payments through online methods such as credit/debit cards, mobile payment platforms, and bank transfers.
Is My Payment Secure?
- Yes, your payment is completely secure at Talent.lk. We use industry-standard encryption and security measures to protect your personal and payment information.
What Is My Security (CVC/CID/CCV) Code?
- The CVC (Card Verification Code), CID (Card Identification Number), or CCV (Card Code Verification) is a three-digit number located on the back of your credit/debit card. It is used to verify your identity and prevent fraud when making online payments.
Is It Possible to Get a Refund?
- Refunds are possible in certain situations, such as if your ad was not posted due to technical issues or if the ad was removed for violating our terms and conditions. Please refer to our refund policy for more information.
Settings
How can I change my email address?
- To change your email address, log in to your Talent.lk account, go to your settings, and click on the "Edit Email Address" button. Enter your new email address and confirm it. You will receive a verification email to your new email address, and once you confirm it, your email address will be updated.
How do I change my password?
- To change your password, log in to your Talent.lk account, go to your settings, and click on the "Change Password" button. Enter your current password and your new password, then confirm it. Once you click on "Save Changes," your password will be updated.
How can I delete my account?
- To delete your account, log in to your Talent.lk account, go to your settings, and click on the "Delete Account" button. You will be asked to confirm your decision, and once you do, your account will be permanently deleted.
How can I deactivate my account temporarily?
- To deactivate your account temporarily, log in to your Talent.lk account, go to your settings, and click on the "Deactivate Account" button. You will be asked to confirm your decision, and once you do, your account will be temporarily deactivated. You can reactivate your account at any time by logging back in.
How can I change my notification settings?
- To change your notification settings, log in to your Talent.lk account, go to your settings, and click on the "Notifications" tab. From there, you can customize which notifications you receive and how you receive them (email, push notifications, etc.).
Contact Us
If you need any assistance or have any questions, please don't hesitate to contact us. You can reach us through:
Phone: 0777 818 918
Email: support@talent.lk
Live Chat: available on our website during business hours (Monday-Saturday: 9AM to 5PM)
Contact form: available on our website under the "Contact Us" section
We are committed to providing you with the best customer service possible and will do our best to assist you with any inquiries you may have.
Privacy
At Talent.lk, we take your privacy and the protection of your personal information very seriously. This privacy policy outlines how we collect, use, and protect your personal data.
Information We Collect
When you use our website or services, we may collect the following types of information:
- Personal information such as your name, email address, phone number, and location.
- Information about your use of our website and services, such as pages visited, ads viewed, and searches conducted.
- Information you provide when you participate in surveys, promotions, or other activities.
- Information from other sources, such as third-party partners, advertisers, and social media networks.
How We Use Your Information
We may use your information in the following ways:
- To provide you with our services and improve your user experience.
- To communicate with you about our services, promotions, and other relevant information.
- To customize the content and advertising you see on our website and other platforms.
- To conduct research and analysis to improve our services.
- To comply with legal obligations or to protect our rights and interests.
Information Sharing and Disclosure
We may share your personal information with the following types of third-party partners:
- Service providers who help us operate our website and provide our services.
- Advertisers and advertising networks who require the data to select and serve relevant ads to you.
- Analytics and search engine providers who assist us in the improvement and optimization of our website.
We may also share your information when required by law or in the event of a merger, acquisition, or other corporate transaction.
Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to request access, correction, deletion, or restriction of your personal data, as well as the right to object to our processing of your data. To exercise any of these rights, please contact us using the information provided on our website.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website, and we encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about our privacy policy or our practices, please contact us using the information provided on our website.